Privacy Policy

Last updated: 22 June 2026

Taylor Rose Hair respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect, how we use it, and your rights.

Who we are

Taylor Rose Hair
818 Garratt Lane
London SW17 0LZ
Telephone: 020 7502 2419
Email: [insert salon email address]

For the purposes of data protection law, Taylor Rose Hair is the data controller for the personal information we collect.

What information we collect

We may collect the following information when you contact us, book a consultation, make an enquiry, attend an appointment or use our website:

  • your name

  • phone number

  • email address

  • appointment details

  • consultation notes

  • information about your hair, including colour, condition, previous treatments and extension requirements

  • messages or enquiries you send to us

  • before and after photos, where you have agreed to this

  • payment and invoice information

  • website usage information, such as pages visited and enquiry form activity

We do not intentionally collect unnecessary personal information.

How we collect your information

We collect information when you:

  • contact us by phone, email, text, WhatsApp or social media

  • fill in an enquiry or consultation form

  • book an appointment

  • visit the salon

  • use our website

  • agree to receive updates from us

How we use your information

We use your information to:

  • respond to enquiries

  • arrange consultations and appointments

  • provide hair extension and salon services

  • keep notes about your treatment and hair requirements

  • send appointment information and reminders

  • manage cancellations, changes and follow-ups

  • process payments and keep business records

  • improve our website and services

  • send marketing updates, where you have agreed to receive them

  • comply with legal, accounting and tax requirements

Our lawful basis for using your information

We only use your personal information where we have a lawful basis to do so.

This may include:

  • Contract — to provide the service you have requested or to take steps before providing that service.

  • Legitimate interests — to manage enquiries, appointments, customer service, business records and salon operations.

  • Consent — where you have agreed to receive marketing messages or agreed to the use of photographs.

  • Legal obligation — where we need to keep records for tax, accounting or legal reasons.

You can withdraw consent at any time where we rely on consent.

Photos and social media

We may ask to take photos of your hair before or after a service.

We will only use identifiable photos for our website, social media or marketing if you have agreed to this.

You can withdraw permission for future use at any time by contacting us.

Marketing

We may contact you with salon news, offers, appointment information or hair care advice if you have agreed to receive this, or where it is appropriate for existing clients.

You can opt out of marketing messages at any time by contacting us or using any unsubscribe option provided.

We do not sell your personal information.

Who we share your information with

We may share limited personal information with trusted service providers who help us run the business, such as:

  • website hosting providers

  • booking or enquiry systems

  • email and communication providers

  • payment providers

  • accounting or bookkeeping services

  • analytics or marketing tools, where used

We only share information where necessary and expect our providers to protect it properly.

We may also share information if required by law.

How long we keep your information

We keep personal information only for as long as needed.

As a guide:

  • enquiry information may be kept for up to 2 years

  • client consultation and appointment records may be kept for up to 7 years

  • accounting and payment records are usually kept for 6 years

  • marketing consent records are kept until you unsubscribe or ask us to remove them

  • photographs are kept until they are no longer needed or you ask us to stop using them, where appropriate

Cookies and website analytics

Our website may use cookies and similar technologies to help the site work properly, understand visitor activity and improve the website.

Essential cookies are needed for the website to function.

Analytics or marketing cookies, if used, help us understand how people find and use the website.

Please see our Cookie Policy for more details.

How we protect your information

We take reasonable steps to keep your personal information safe.

This includes limiting access to personal information, using secure systems where possible, and only keeping information for as long as needed.

Your rights

Under data protection law, you may have the right to:

  • ask for a copy of the personal information we hold about you

  • ask us to correct inaccurate information

  • ask us to delete your information in certain circumstances

  • ask us to restrict how we use your information

  • object to certain uses of your information

  • withdraw consent where we rely on consent

  • complain about how your information is used

To make a request, please contact us using the details above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to help.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Changes to this policy

We may update this privacy policy from time to time.

The latest version will always be available on our website.